What is PetDerm’s cancellation policy?

PetDerm’s Cancellation Policy

First Consultation: due to the high demand for appointments, PetDerm requires a deposit on file with booking your first consultation. Any rescheduling or cancelling of a first consultation within less than 3 business days will result forfeit of the deposit.

PetDerm will attempt to confirm your first consultation within 2 weeks of the appointment. We will try multiple times via email and phone number on file. If you do not confirm your appointment within 3 business days of the consult then it will be cancelled and the appointment slot will be provided to a waitlist patient. The deposit on file will be forfeited.

Recheck, Telehealth and RVT Recheck Appointments: PetDerm requires 3 business days for cancellations or rescheduling. If you provide less than 3 business days in either of these events a cancellation fee ($70) will be applied to your account.

PetDerm will attempt to confirm your appointment by email within 2 weeks of the appointment. If you do not confirm your appointment within 3 business days of the appointment, then your appointment will be forfeited and provided to a waitlist patient.

Procedures: PetDerm requires 3 business days for cancellations or rescheduling. If you provide less than 3 business days in either of these events a cancellation fee ($150) will be applied to your account.