What is PetDerm’s cancellation policy?

PetDerm’s Cancellation Policy

First Consultation: due to the high demand for appointments, PetDerm requires a deposit on file with booking your first consultation. Any rescheduling or cancelling of a first consultation within less than 3 business days will result in a cancellation fee ($75) will be deducted from your deposit. If you miss your appointment, your deposit will be forfeited.

PetDerm will attempt to confirm your first consultation within 2 weeks of the appointment. We will try multiple times via email and phone number on file. If you do not confirm your appointment then it will be cancelled 3 business days before the appointment time and the appointment slot will be provided to a waitlist patient. The deposit on file will be forfeited or applied to a new appointment, if you choose to reschedule.

Recheck, Telehealth and RVT Recheck Appointments: PetDerm requires 3 business days for cancellations or rescheduling. If you provide less than 3 business days in either of these events a cancellation fee ($50) will be applied to your account.

PetDerm will attempt to confirm your appointment by email within 2 weeks of the appointment. If you do not confirm your appointment after our multiple attempts, then your appointment will be forfeited and provided to a waitlist patient.