First Visit
The building blocks for managing your pet's chronic condition
Thank you for choosing PetDerm
PetDerm’s team will ensure you and your pet receive the best care possible during your first visit. Our appointments typically last upwards of 60 minutes, as we take the time to thoroughly understand your pet’s medical history, examination and diagnostic to create a personalized management plan. The first appointment can be pivotal for your pet’s health, please ensure the primary care giver for your pet is present for this consultation.
Preparing for the Appointment
We ask for a patient to complete an Intake Form two weeks prior to your appointment to provide the PetDerm team with the most up-to-date picture of your pet’s health. If you are not able to complete the intake form prior to your appointment, please arrive 15 minutes early to complete it.
Your timely arrival helps us stay on schedule and minimizes wait times for all our clients. We truly appreciate your cooperation!
What to Expect During the Consultation
Our veterinary specialist will review any medical records provided by your family veterinarian, along with the history of your pet’s condition from your perspective. After a thorough examination and basic diagnostics, we will discuss an initial treatment plan. If advanced diagnostics are necessary, our veterinary specialist will explain those recommendations to you.
In a Dermatology examination, part of the basic diagnostics is taking cytology samples from your pet. In an Internal Medicine Consultation, part of basic diagnostics is taking your pet’s blood pressure. Learn more about PetDerm’s services and FAQs.
Special care for special pets
We believe in personalized care and attention to detail, ensuring that both you and your pet feel supported throughout the process. Our veterinary specialist will work with you to create a customized management plan that considers your pet’s health, your family, and you as the caregiver. Your cooperation in this plan is essential to achieving the best possible health outcomes for your pet.
What's next? Learn more on PetDerm's approach to follow-up management.
Late Arrival Policy:
Please arrive on time for your appointment, as we cannot accommodate late arrivals. If you are running late, please call 403-370-8800 ext. 0. If you are more than 15 minutes late, your appointment will need to be rescheduled.
Clients who arrive more than 15 minutes late without calling ahead will be considered a no-show; the applicable no-show fee or deposit forfeiture will apply to your account.
No Show/Cancellation Policy:
Dermatology & Cardiology First Consultation: Due to the high demand for appointments, PetDerm requires a $200 deposit to be paid within 7 days of booking your consultation. Any rescheduling or cancellation of a first consultation with less than 3 business days’ notice will result in forfeiture of this deposit. No-shows for a confirmed appointment will also forfeit the deposit. PetDerm will attempt to confirm your first consultation within 2 weeks of the appointment date, making multiple attempts via email and phone using the number on file. If you do not confirm your appointment at least 3 business days before your consultation, we will cancel your appointment, offer the slot to a waitlist patient, and forfeit the deposit on file.
Internal Medicine First Consultation: Due to the high demand for appointments, if you do not show up for your scheduled consultation or cancel with less than 3 business days’ notice, a $200 no-show appointment fee will be invoiced to you. PetDerm will attempt to confirm your first consultation within 2 weeks of the appointment date by making multiple attempts via email and phone using the number on file. If you do not confirm your appointment at least 3 business days prior to your consultation, your appointment will be cancelled, and the slot will be offered to a waitlist patient. In such cases, the $200 no-show appointment fee will also apply.
Rechecks & Telehealth Appointments: PetDerm requires 3 business days for cancellations or rescheduling. If you provide less than 3 business days’ notice, we will apply a $70 cancellation fee to your account.
RVT Recheck Appointments: PetDerm requires 3 business days for cancellations or rescheduling. If you provide less than 3 business days’ notice, we will apply a $50 cancellation fee to your account.
Procedures: PetDerm requires 3 business days for cancellations or rescheduling. If you provide less than 3 business days ‘ notice, we will apply a $150 cancellation fee to your account.
PetDerm will attempt to confirm your appointment by email within 2 weeks of the appointment. If you do not confirm your appointment within 3 business days of the appointment, then your appointment will be forfeited and provided to a waitlist patient.
How do I reschedule or cancel my appointment? Please call us at 403-370-8800 ext. 0 to speak with our reception during business hours (Monday through Thursday, 8:00 am – 6:30 pm).