First Visit
The building blocks for managing your pet's chronic condition
Thank you for choosing PetDerm
PetDerm’s team will ensure you and your pet receive the best care possible during your first visit. Our appointments typically last upwards of 60 minutes, as we take the time to thoroughly understand your pet’s medical history, examination and diagnostic to create a personalized management plan. The first appointment can be pivotal for your pet’s health, please ensure the primary care giver for your pet is present for this consultation.
Preparing for the Appointment
We ask for a patient to complete an Intake Form two weeks prior to your appointment to provide the PetDerm team with the most up-to-date picture of your pet’s health. If you are not able to complete the intake form prior to your appointment, please arrive 15 minutes early to complete it.
Your timely arrival helps us stay on schedule and minimizes wait times for all our clients. We truly appreciate your cooperation!
What to Expect During the Consultation
Our veterinary specialist will review any medical records provided by your family veterinarian, along with the history of your pet’s condition from your perspective. After a thorough examination and basic diagnostics, we will discuss an initial treatment plan. If advanced diagnostics are necessary, our veterinary specialist will explain those recommendations to you.
In a Dermatology examination, part of the basic diagnostics is taking cytology samples from your pet. In an Internal Medicine Consultation, part of basic diagnostics is taking your pet’s blood pressure. Learn more about PetDerm’s services and FAQs.
Special care for special pets
We believe in personalized care and attention to detail, ensuring that both you and your pet feel supported throughout the process. Our veterinary specialist will work with you to create a customized management plan that considers your pet’s health, your family, and you as the caregiver. Your cooperation in this plan is essential to achieving the best possible health outcomes for your pet.
What's next? Learn more on PetDerm's approach to follow-up management.
PetDerm’s Cancellation Policy
First Consultation: due to the high demand for appointments, PetDerm requires a deposit on file with booking your first consultation. Any rescheduling or cancelling of a first consultation within less than 3 business days will result in a cancellation fee ($75) will be deducted from your deposit. If you miss your appointment, your deposit will be forfeited.
PetDerm will attempt to confirm your first consultation within 2 weeks of the appointment. We will try multiple times via email and phone number on file. If you do not confirm your appointment then it will be cancelled 3 business days before the appointment time and the appointment slot will be provided to a waitlist patient. The deposit on file will be forfeited or applied to a new appointment, if you choose to reschedule.
Recheck, Telehealth and RVT Recheck Appointments: PetDerm requires 3 business days for cancellations or rescheduling. If you provide less than 3 business days in either of these events a cancellation fee ($50) will be applied to your account.
PetDerm will attempt to confirm your appointment by email within 2 weeks of the appointment. If you do not confirm your appointment after our multiple attempts, then your appointment will be forfeited and provided to a waitlist patient.